Our customer contact centres

Smiths News places strong emphasis on customer service.

Not only do we offer expertise in the newspaper and magazine market, we also have a commitment to providing the very best service, for customers and publishers of every size.
Our three regional customer service centres handle more than 24,000 calls a week. And whether the inquiry comes from a major supermarket chain or an independent retailer, we deal with it professionally, promptly and courteously. It’s part of our commitment to partnership working, helping to consolidate our relationships with every part of the supply chain.


Handling complaints

Our priority is to get the right products to the right place at the right time, and we strive to do this every day of the year, for every issue and every retailer.

Given the complexity and time sensitivity of our operation, it is inevitable that problems will occur from time to time. Most issues are quickly resolved, but if more serious or persistent problems are reported, you can download and submit a Stage One complaint or alternatively contact our Customer Careline on telephone 0345 1255222.




  • Customer complaint form

    Click here to download our customer complaint form


Click here to contact our customer service centres

Customer feedback